Certified Business Analysis Professional Exam Prep Course
About Course
Basic selling skills include communication, active listening, and negotiation. Advanced selling skills include building rapport, understanding customers, and using nonverbal communication:
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Basic selling skills
Include communication, active listening, persuasive skills, collaboration skills, self-motivation, problem solving, and negotiation.
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Advanced selling skills
Include building rapport, understanding customers, nonverbal communication, negotiating intelligently, being assertive, product knowledge, time management, and conflict management.
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Empathy
Understanding the customer’s perspective and showing that you care about their needs
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Active listening
Rewording what a customer says and stating it back to them shows that you are paying attention
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Product knowledge
Being aware of the product and its specifications can help you answer client questions
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Time management
Being punctual and strategically planning your time can help you achieve your goals
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Conflict management
Being calm and understanding the core problem can help you take corrective measures
Sales training can help salespeople develop the skills they need to succeed.
Course Content
Certified Business Analysis Professional Exam Prep Course
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Basic & Advance Selling Skills
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Day One
Day 2
Day 3
Day 4
Day 5
Day 6
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